Shipping Policy

1. Shipping Area

We currently ship outdoor tents and related products to addresses within the United States only. We do not offer international shipping at this time.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or U.S. public holidays. Processing may take longer during periods of high order volume or when additional order verification is required.

3. Shipping and Delivery Time

After an order has been processed and shipped, estimated delivery generally takes 3–7 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other unforeseen circumstances.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase. The final shipping cost, if any, will depend on the order and delivery destination.

5. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after your order has shipped. If tracking information is unavailable or appears delayed, contact us at [email protected].

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

7. Delayed or Missing Packages

If your order has not arrived within the estimated delivery window, please check your tracking information and contact the carrier where appropriate.

If you still need assistance, contact us at [email protected] with your order number. We will review the available shipping information and assist you with the next steps.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and affected products and contact us promptly at [email protected].

Please include your order number and relevant photographs so we can review the issue and discuss an appropriate resolution.

9. Contact Us

For shipping questions or assistance with an order, please contact:

OUTDOOR TENT LLC
Email: [email protected]
Website: https://outdoortent.org