Return and Refund Policy

1. Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the product must be unused, in its original condition, and include its original packaging, accessories, and any other items supplied with the product.

2. Return Conditions

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging and included accessories.
• The return request must be submitted within 30 days of delivery.
• Proof of purchase or a valid order number must be provided.

Products that have been used outdoors, assembled and used, damaged through improper handling, or otherwise affected in a way that prevents resale may not be eligible for return, except where required by applicable law.

3. How to Request a Return

Please contact us before returning any product.

Return Contact Information:
OUTDOOR TENT LLC
Email: [email protected]

Please include the following information in your email:

• Your order number
• The product you wish to return
• The reason for your return
• Photographs, if the product is damaged or defective

Our customer service team will review your request and provide return instructions, including the applicable return arrangements.

Do not send products back before receiving return instructions from our team.

4. Return Shipping Costs

For returns involving defective, damaged, or incorrectly shipped products, OUTDOOR TENT LLC will cover reasonable return shipping costs after the issue has been reviewed and confirmed.

For returns due to reasons such as a change of mind or ordering the wrong item, the customer is responsible for the return shipping costs.

5. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you of the return review outcome.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned product has been received and approved.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges, if applicable, are non-refundable for non-quality-related returns, except where required by applicable law.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly at [email protected].

Include your order number, a description of the problem, and photographs where possible. We will review the information and provide instructions for resolving the issue.

Depending on the circumstances and applicable law, a replacement, refund, or other appropriate resolution may be offered.

7. Non-Returnable Items

Items that have been used, altered, damaged by the customer, or returned without the required original components may be ineligible for return.

This policy does not limit any mandatory consumer rights available under applicable law.

8. Exchanges

If you would like to exchange a product, please contact us at [email protected].

Exchange requests are subject to product availability and approval. Where an exchange is unavailable, we may provide instructions for an eligible return and a separate new purchase.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected] with your order number.

We can only guarantee cancellation before an order has entered processing or shipment. If an order has already shipped, you may need to follow our return procedure after delivery.

10. Contact Information

For questions about returns or refunds, please contact:

OUTDOOR TENT LLC
Email: [email protected]
Website: https://outdoortent.org